Frequently Asked Questions


Product

Q. What are the ingredients in your products?
Q. Why do you call your soap 'Billie Goat' when there is no way you can get milk from a billy goat, being male?
Q. Has your goat's milk soaps been tested on animals?
Q. My child has severe skin eczema. Can I use the soap on him/her?
Q. I have psoriasis. Can I use your products?
Q. Do you have a goat's milk shampoo and conditioner?
Q. My child has a nut allergy. Can I use your goat's milk soap bars on them?
Q. Can I wash my face with your goat's milk soap bars?
Q. What stores sell Billie Goat Soap?
Q. What is Colloidal Oatmeal?
Q. But how does Colloidal Oatmeal work?
Q. What conditions are helped by Colloidal Oatmeal?
Q. How do I use Colloidal Oatmeal?
Q. How often can I take Colloidal Oatmeal baths?

Payment and Purchasing

Q. I need help with my order. Who can I contact?
Q. Has my order been successful?
Q. How do I change my order after purchasing?
Q. How do I know it is safe to shop with you?
Q. What payment types do you accept?
Q. Is it safe to use my credit card on your site?
Q. My credit card details are not being accepted. What's wrong?
Q. What is PayPal?
Q. How do I sign up for PayPal?
Q. Who do I contact if I have a problem with my PayPal account?
Q. When will my payment be deducted from my PayPal account?
Q. How do I use my voucher?
Q. I'm having trouble applying a voucher to my purchase. What can I do?

Delivery

Q. How long does delivery take?
Q. How much does delivery cost?
Q. How can I track my order?
Q. How do I change my delivery address after my order has been placed?
Q. Do you ship internationally?
Q. Will I have to sign for my delivery?

Returns

Q. Can I return my goods if I am unhappy with them?
Q. How do I return my goods?

Product

Q. What are the ingredients in your products?

The ingredients for all of our products are listed on the product detail page under “ingredients”.

Q. Why do you call your soap 'Billie Goat' when there is no way you can get milk from a billy goat, being male?

This is a very good question. This is the 'female' spelling of the woman's name 'Billie' – like Billie Jean, Billie Holiday, Billie Piper! We thought it sounded a lot better than 'Nanny Goat Soap'!

Q. Has your goat's milk soaps been tested on animals?

NO, definitely not. No products from Billie Goat Soap are tested on animals – we just use the precious milk from our gorgeous goats for our soap. You could say, straight from the udder to the soap!

Q. My child has severe skin eczema. Can I use the soap on him/her?

If you have any concerns about your child's condition, we strongly recommend you consult your doctor before trying any new organic skin care products. We make no claims regarding the treatment of eczema, however, you can see from our testimonials that there are many people who have skin eczema and find that Billie Goat Soap has helped them. Our plain goat's milk soap body bar is our most popular product for people with sensitive skin, and we recommend patch-testing an area on the body before using it all over.

Q. I have psoriasis. Can I use your products?

Billie Goat Soap is popular with people who have psoriasis, rosacia or sensitive skin. Once again though, if you are unsure we would recommend consulting your doctor before trying anything new. A small patch test on your skin before using the product all over is also recommended.

Q. Do you have a goat's milk shampoo and conditioner?

Yes we do. The Billie Goat Soap is an all natural formula. This means it produces a very low lather. It takes about 4-5 weeks for the shampoo to remove the silicone build up in your hair from commercial shampoos and restore the natural oil balance to your scalp. This is the shampoo/conditioner combination you've been waiting for.

Q. My child has a nut allergy. Can I use your goat's milk soap bars on them?

Our goat's soap bars contain almond oil, therefore we would not recommend using them in that instance. However, our all over body wash does not contain nut based oils and may be more suitable.

Q. Can I wash my face with your goat's milk soap bars?

Yes, you can. Our bars are all hand made with the finest ingredients and they will not leave your skin feeling dry or tight after use. In fact, quite the opposite! You can use Billie Goat Soap all over your body including your face. Many women use the bars to remove their makeup each day.

Q. What stores sell Billie Goat Soap?

There is a wide variety of stores that sell our products, including all good health food stores, pharmacies, Myer, David Jones and Priceline Stores. Please visit our stockists page here to search for your closest store.

Q. What is Colloidal Oatmeal?

Colloidal oatmeal, also known by its Genus Species name, Avena sativa L., helps smooth and comfort itchy, scratchy, and dry skin. Colloidal oatmeal is not a breakfast oatmeal and shouldn't be eaten. To get the benefits from the oats, you add this all-natural product to your bath where its soothing effects take over when you relax in the tub.

Q. But how does Colloidal Oatmeal work?

Colloidal oatmeal is simply oats ground into an extremely fine powder. When added to bathwater, it creates a milky dispersion that prevents the oatmeal from settling rapidly. So the oatmeal stays in the water and doesn't just sink to the bottom of the bath. When you get into the tub, the colloidal oatmeal feels silky, as it coats, moisturizes, softens, and protects your skin.

Q. What conditions are helped by Colloidal Oatmeal?

Colloidal oatmeal works great to help relieve dry, skin patches (Eczema), psoriasis, acne, bug bites, sunburns, and other minor skin irritations. It also helps relieve chicken pox, poison ivy, poison oak, poison sumac, and other itching and scratching rashes. Since colloidal oatmeal has an anti-itch property that helps reduce the “need to itch,” soaking in the bath brings soothing comfort to those infected. When your skin is itchy and irritated, its pH level may be higher. Colloidal Oatmeal helps bring the pH back to normal levels, taming "the need to itch."

Q. How do I use Colloidal Oatmeal?

Run your bath with lukewarm water, and while the tub is filling, add a packet (two to three cups) of colloidal oatmeal under the faucet to help disperse the oatmeal. You may have the urge to take a hot bath, but this will only irritate the skin and remove moisture from your body, so a warm bath is preferable. Soak in the bath for ten to fifteen minutes. When you are ready to get out of the bath, BE CAREFUL. The bathtub will be slick from the oatmeal. When drying, don't rub your skin since this can irritate the sore areas. Instead, pat yourself dry with a clean towel.

Q. How often can I take Colloidal Oatmeal baths?

You can take up to three baths a day, depending on the severity of your condition.

Payment and Purchasing

Q. I need help with my order. Who can I contact?

Billie Goat Soap is committed to the excellence of our products and providing first class customer service. A very responsive after sales department is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours. Contact us here if you require any assistance with your product after purchase.

Q. Has my order been successful?

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, log in to your account to check My Orders. If you do not have an account yet, you can create a new account. For further assistance, contact us here.

Q. How do I change my order after purchasing?

We process and pack your order as fast as possible. Your order can only be changed as long as your order has not been shipped. To change your order, contact us here.

Q. How do I know it is safe to shop with you?

We value your privacy and work hard to ensure that your details are secured and never released to any other party. Learn how we keep your details safe on our Privacy Statement.

Q. What payment types do you accept?

  • Credit Cards (including Visa, MasterCard, American Express) 
  • Paypal 
  • Vouchers / Store Credit 
  • Gift Cards

Q. Is it safe to use my credit card on your site?

We strive to ensure that every credit card transaction occurs within a secure environment. The Billie Goat payment system has a 128-bit SSL security encryption certification awarded by Norton Security.

You can see the transaction is secure if you see a key lock on your web browser. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order.

Q. My credit card details are not being accepted. What's wrong?

Please check that:

  1. There are no spaces in your credit card number 
  2. Your delivery address is the same as the address linked to your credit card 
  3. Your name appears exactly the same as on the card If you are still experiencing difficulties, please check with your bank or financial institution. 

If problems continue, contact us.

Q. How do I use my voucher?

Redeem your voucher code during checkout.

Q. I'm having trouble applying a voucher to my purchase. What can I do?

Please check that your purchase meets the Terms & Conditions listed on your voucher. This may include:

  1. Minimum spend amount 
  2. Expiry date 
  3. Brand, product or sale exclusions Voucher codes are case sensitive so please enter the exact code at checkout. 

If you're still having troubles, contact us.

Delivery

Q. How long does delivery take?

Typical delivery times expected are:

  • VIC - Approximately 1-3 business days 
  • NSW, SA, TAS - Approximately 2-5 business days 
  • QLD, WA, NT - Approximately 3-7 business days All areas outside these metro locations please allow up to 8-10 business days. 
Please note these time frames are estimates, and our carrier Australia Post, endeavours to meet these estimates at all times.

Q. How much does delivery cost?

We offer Australia wide delivery for all products in the Billie Goat range. All items are usually dispatched within 24 hours of payment.

We use Australia Post for shipping and we offer a $8.95 flat rate for shipping Australia wide.

For orders over $60 delivery is free.

We also ship our products Internationally, for more information about International delivery costs please see our delivery information page here.

Q. How can I track my order?

Once your order is shipped, you will receive an email containing a tracking ID number and link. If you are having any difficulty tracking your order please contact our customer service team.

Q. How do I change my delivery address after my order has been placed?

We process and pack your order as fast as possible. Your delivery address can only be changed as long as your order has not been shipped. To change your delivery address, contact us here.

Q. Do you ship internationally?

Yes, we ship our products worldwide, for a flat fee of $40. Please see our delivery page for further details.

Q. Will I have to sign for my delivery?

Deliveries must be signed for upon arrival. However, you may choose to have the parcel left unattended at your delivery address or sent to your local post office for you to collect later.

Returns

Q. Can I return my goods if I am unhappy with them?

Purchase with the utmost peace of mind. All purchases from Billie Goat are backed by our 30 Day Money Back Guarantee. Please read our terms and conditions hereto determine if you are eligible for our 30 Day Money Back Guarantee.

Q. How do I return my goods?

To return your goods, you will need a return authorisation number, which can be obtained by contacting us here. Our helpful support team will also provide you with a return address and a pre-paid return label if applicable.

For more information on how to return a product please see our returns page here.