Important Notice to our Customers

We are currently experiencing technical problems with online order fulfilment. We are working around the clock to fix these issues. In the meantime, delivery of orders placed on this website may take up to 2 weeks to be delivered.

To avoid this delay, please place your order by phone 1800 181 040 or by fax 03 8545 7197 to our Customer Service Team, and your order will be delivered in the usual timeframe. If you have any questions, please contact our Customer Service team on 1800 181 040. Please accept our sincere apology for the inconvenience.

From the Billie Goat team

Domestic Delivery Within Australia

For orders under AUD $60.00, we deliver Australia-wide at a low-cost flat rate of just $9.95. If your total order value is more than $60 we will deliver your order free of charge.

Orders are usually shipped within one business day, and will be conveniently delivered to your preferred address. Deliveries and dispatches take place Monday - Friday during normal business hours.

Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery.

Tracking your order

Once your order has been shipped, you will receive an email with your tracking details, and instructions for how to track your order. For any queries relating to tracking, please contact the Billie Goat Customer Care Team here. Estimated delivery time

  • VIC - Approximately 1-3 business days
  • NSW, SA, TAS - Approximately 2-5 business days 
  • QLD, WA, NT - Approximately 3-7 business days 

Please allow up to 10 business days for rural deliveries. Please note that these are estimates and our carriers will endeavour to meet these on all occasions; however please allow up to 10 business days for all deliveries. Due to seasonal and Public Holidays such as Easter and Christmas, delivery times may vary from normal. Please allow extra time for delivery during these peak periods.

Pick Up

Billie Goat products are not available for pickup; however, we do have an extensive network of retail stockists if you prefer to shop in store. Find your nearest stockist here.

International delivery

Billie Goat accepts International orders worldwide. We offer a flat rate fee of $40.00 AUD. Once you reach checkout simply pick your country for delivery. Our checkout will update to include the shipping cost for your order.