Payment and Purchasing
- Credit Cards (including Visa, MasterCard, American Express)
- Vouchers / Store Credit
- Gift Cards
We strive to ensure that every credit card transaction occurs within a secure environment. The Billie Goat payment system has a 128-bit SSL security encryption certification awarded by Norton Security.
You can see the transaction is secure if you see a key lock on your web browser. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order.
Please check that:
- There are no spaces in your credit card number
- Your delivery address is the same as the address linked to your credit card
- Your name appears exactly the same as on the card If you are still experiencing difficulties, please check with your bank or financial institution.
If problems continue, contact us.
Please check that your purchase meets the Terms & Conditions listed on your voucher. This may include:
- Minimum spend amount
- Expiry date
- Brand, product or sale exclusions Voucher codes are case sensitive so please enter the exact code at checkout.
If you're still having troubles, contact us.
Typical delivery times expected are:
- VIC - Approximately 1-3 business days
- NSW, SA, TAS - Approximately 2-5 business days
- QLD, WA, NT - Approximately 3-7 business days All areas outside these metro locations please allow up to 8-10 business days.
We offer Australia wide delivery for all products in the Billie Goat range. All items are usually dispatched within 24 hours of payment.
We use Australia Post for shipping and we offer a $7.50 flat rate for shipping Australia wide.
For orders over $60 delivery is free.
We also ship our products Internationally, for more information about International delivery costs please see our delivery information page here.
Once your order is shipped, you will receive an email containing a tracking ID number and link. If you are having any difficulty tracking your order please contact our customer service team.
We process and pack your order as fast as possible. Your delivery address can only be changed as long as your order has not been shipped. To change your delivery address, contact us here.
Yes, we ship our products worldwide, for a flat fee of $40. Please see our delivery page for further details.
To return your goods, you will need a return authorisation number, which can be obtained by contacting us here. Our helpful support team will also provide you with a return address and a pre-paid return label if applicable.
For more information on how to return a product please see our returns page here.